Ts & Cs
Hi and welcome to Goldie & Knox, the home of all things bespoke, fun and stylish. When you choose to buy something from our website you are subject to the following terms and conditions.
So please do read them carefully prior to purchase, as once anything has been bought, you are agreeing to abide by these.
PRICING AND PAYMENT
All prices on Goldie & Knox are listed in New Zealand Dollars and are exclusive of shipping and international transfer costs. All pricing is inclusive of GST. We accept payment by credit card, laybuy, bank deposit and PayPal. The three main payment gateways we use are shopify payments, and PayPal. These are both secure gateways for online payment and by using this system it means we do not record or collect your credit card details. Your credit card details are processed by our payment processors, eway or PayPal, which are linked to our banks merchant account. It is important to note that you do not have to have a PayPal account to make a payment through PayPal. When you select the credit card option at checkout, this is using the eway processing system. More information about PayPal and it’s services can be found here: www.paypal.com/nz.
Please note Goldie & Knox has no control over any customs or import duties that might be incurred when your package reaches its destination country. This means that you are liable for these costs should they arise.
We are excited to offer the option of LAYBUY as a payment option. Please read the further information about this on the Laybuy tab located at the bottom of our online store! Find out more here!
ORDERS CONTAINING PREORDERS
Please note any orders containing preorder items will ship when all items are in stock. If you require any items in your order urgently you can get in touch and arrange to pay shipping, and the remaining preorder items will ship at a later date. Alternatively please make a separate order from your preorder items.
AVAILABILITY OF PRODUCTS
All items are subject to availability. Some products may only be available to customers in New Zealand due to shipping restrictions. If this is the case, it will be clearly specific in the product description.
ORDERING AND SHIPPING PROCESS
Once payment has been received we will confirm your order via the email address you provided during the transaction. We will only ship your products when payment has been received in full.
RETURNS AND EXCHANGES
It is important to us, that you feel confident purchasing online at Goldie & Knox and we want to ensure you are satisfied with your purchases. Please contact us if you have any questions around sizing, colours or to clarify anything else about a product prior to making a purchase, as we’re more than happy to help and love hearing from our customers.
If for any reason any item you have purchased is not what you expect (wrong colour, size or you are unhappy with you purchase in anyway), it can be returned for an exchange or credit note (excluding shipping costs) provided it is in new and saleable condition.
Goldie & Knox does not offer returns or exchanges on sale items. Nor are we able to provide refunds for changes of mind - credit note or exchange only. The price of the shipping paid is not credited back.
The following conditions must be met for your product to be eligible for an exchange or credit:
- The item is unused, unworn and in brand new condition with packaging intact and the original labels attached
- A copy of the order confirmation (printed out email is fine)
- The item is returned within 7 days of being received by you.
Please advise us as soon as possible upon receipt of your purchase if you wish to exchange. In the case of an exchange, please note that all extra postage costs incurred are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. Goldie & Knox goes to great efforts to check your purchase thoroughly for any faults before sending the product/s out to you. All items returned as faulty will be inspected on receipt and any items that appear to have been damaged or used by the customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at email@example.com about the fault.
Returns of faulty goods must be returned to us within 14 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Returns & exchanges received outside the above stated time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.
We highly recommend sending back your return with a track and trace option or by courier so it won’t get lost in the post! You are responsible for the goods until they are received safely and in new, resalable condition by Goldie & Knox.
How to make a return for exchange or refund please follow the below steps:
- Double check that you meet all the conditions listed above.
- Contact Goldie & Knox on firstname.lastname@example.org to discuss the return request.
- In the email, tell us the new item/s that you want to exchange for and they will be held until we receive your return.
- Return the item/s to be exchanged or refunded, marking the confirmation number provided on the package.
- Return address will be given at the time of contact about the return.
By purchasing with Goldie & Knox you agree to be added to our email mailing list. You can unsubscribe at any time using the link on our newsletter or mailing list emails. Alternatively you can contact us directly at email@example.com and ask to be removed. Please have unsubscribe in the email subject header.
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the products on this website.
CHANGES TO OUR TERMS AND CONDITIONS
We reserve the right to modify our terms and conditions at any time, so please review it frequently.
Please get in touch with us by email at firstname.lastname@example.org and we can clarify anything further for you!